Top 10 Signs That It’s Time to Switch TEM Vendors

1.You no longer feel like you matter to your provider.

Your TEM provider should serve as a strategic business partner to your organization. Their job is to ensure you’re getting the most out of your technology investments. If they’re not providing outstanding service or paying attention to your needs, it’s time to move on.

2.Your provider isn’t proactive and doesn’t take a consultative approach.

In today’s world, a TEM provider should do more than just check invoices and make sure they’re paid. Instead, they should bring deep expertise to the table – expertise that you can leverage when making key business decisions about technology.

3.Your TEM provider still relies on outdated manual processes.

Process automation is now table stakes in TEM. Your provider should be automatically approving routine decisions to avoid the expensive delays that result when processes must be interrupted to wait for manual inputs. Ideally, your TEM provider should help you analyze your own internal processes to help you identify opportunities to save time and money by implementing automation.

4.Your monthly invoice count is growing.

If you’re facing billing sprawl because you’re consuming more and more services, this is a trouble sign. Especially worrisome is if you’re seeing multiple monthly invoices from the same vendor. A TEM provider should enhance your efficiency by consolidating.

5.Your TEM provider doesn’t understand – or follow – the ‘Three-Legged Stool’ Rule.

Every TEM provider should maintain access to three primary information sources at all times. These are key for cost reduction, as well as for the success of your TEM program. The three legs of your TEM stool are: ● Inventory ● Invoice ● Contract

6.Your TEM program doesn’t include your cloud computing, Internet of Things (IoT) or other advanced technology spending.

If you’re facing billing sprawl because you’re consuming more and more services, this is a trouble sign. Especially worrisome is if you’re seeing multiple monthly invoices from the same vendor. A TEM provider should enhance your efficiency by consolidating.

7.You’re growing fast, but your provider isn’t keeping up.

If you find yourself experiencing more delays and errors as your business grows, it’s time to switch to a provider who can scale right along with you.

8.Your administrative burden is only getting bigger.

Your TEM provider should be assuming administrative responsibilities so your employees are free to do higher-value work. If this isn’t happening, you’ll need to make a change.

9. You regularly discover errors in your moves, adds, changes and deletions (MACDs) activity.

Your TEM provider should be able to provide up-to-the-minute accuracy when it comes to inventory tracking. If they’re falling short, they’re not leveraging the automated solutions that they should be relying on.

10.Your TEM provider never catches billing errors, finds better discount programs or helps you negotiate better contracts at renewal time.

These are core functions a TEM provider should perform on your behalf. It’s possible they’ve done such a good job managing your vendors that there are no more errors to catch. If this is the case, it’ll be visible in their reporting. Unfortunately, it’s also possible that they’re not paying attention.

III. Readying Yourself for Success: Preparing to Switch TEM Providers