Introduction

The meaning of TEM has evolved. The acronym used to stand for Telecom Expense Management, which enterprises use to rely on to help them keep track of their phone line and voice calling expenses. As technology and communication evolves, the meaning of TEM has expanded in meaning, to embrace a more holistic view of Technology Expense Management (TEM), which is how the acronym is used here. Organizations are leveraging TEM services to help manage their overall corporate communications costs, including expenses associated with wired and wireless internet, data access, IT infrastructures, costs of related software-as-a-service (SaaS) applications, unified communications as a service (UCaaS), managed services and professional services. This is a much broader category that involves much more data, and that has much more significant impacts on the enterprise. As TEM becomes more important, the marketplace is getting crowded. Gartner estimates there are now more than 200 TEM vendors worldwide, but not all are staying at the cutting edge of digital transformation. Is their approach proactive or reactive? Prescriptive or consultative? And, most importantly, can they maximize an organization’s return on investments in technology? This eBook provides the tools a business needs to evaluate and select a TEM provider that will bring maximum value to your organization. Plus, discover how to smooth the transition and how to optimize the engagement with your new provider.

Getting the Most Value from Your TEM Provider