Getting the Most Value from Your TEM Provider

Today’s TEM providers play larger – and more strategic – roles in corporate operations than ever before. In the early days of TEM, vendors did little more than audit telecom invoices for accuracy. Now, TEM programs help organizations to manage IT and telecommunications expenses, but they also allow them to lower costs, increase efficiencies, enhance visibility and improve control. Along the way, TEM makes it possible to adopt a proactive and future-ready approach to technology spending.

“99% of the errors made by telephone companies are in their own favor,” explains a subject matter expert working for a national healthcare and senior living provider that recently switched to a new TEM provider. “I don’t believe that it was malicious or even necessarily intentional, but we needed accurate data to take back control.” The company was able to slash its monthly telecom costs by nearly 35%, representing annual savings of nearly $2.5 million. Industry-leading TEM vendors now employ groundbreaking innovations, including automation. This enables them to collect and input invoices from IT and telecom vendors without relying on manual processes that can introduce errors. It allows them to automatically confirm that services being billed are still being used. And, it makes it possible for them to check every detail of every invoice for accuracy. Finally, automation removes mistakes from payment processing -- whether this is taken care of by your company’s accounts payable department, or your TEM vendor handles it on your behalf. A leading global software-as-a-service (SaaS) company greatly benefited from this enhanced visibility after switching to a new TEM provider. “Data visibility through the dashboard was a much-welcomed enhancement,” says their Global Mobility Manager. “Now, we have real-time visibility into our savings and live actions for fleet managers to take.”

A top-notch TEM provider will also have a strong consultative practice. Because telecom, datacom and related services are critical for smooth and successful operations, it’s essential to make the right decisions about technology investments. As available options proliferate, the risks associated with making less-than-optimal choices are also growing. Whether you’re considering 5G, WiFi 6 or another innovation, questions about what you’ll be able to do, how fast and how reliably have even-greater impacts on the success or failure of your business as a whole. Finding a TEM provider that offers strategic advisory services is especially important in today’s fast-changing technology landscape. As more and more voice packets travel over data networks, telecommunications and computing infrastructures are converging. Private branch exchange (PBX) systems are being replaced with unified communications as a service (UCaaS) solutions; internet protocol (IP) networks are supplanting rather than interfacing with the public switched telephone network (PSTN). So, it’s crucial to take current market trends, emerging offerings and newly-available efficiencies into account when making buying decisions. Last but not least, it’s important that your TEM vendor provides current, accurate reporting on, as well as minute-to-minute control over, your inventory of telecom contracts and equipment. Without this information on hand, you can’t make good strategic planning decisions. You won’t have the background or contextual information you’d need to consider improving or expanding your telecom estate.

Top 10 Signs That It’s Time to Switch TEM Vendors